Create a Support Ticket

Choose the type of request that best describes your need. Our team reviews every submission and will follow up promptly.

Technical support representative
Most Common

Technical Support

Experiencing an issue with your RVI system? Submit a technical support request and a certified RVI technician will contact you the same business day.

  • Same-day response during business hours
  • Attach screenshots or log files
  • IBMi, Windows, Cloud & Mobile
  • Phone or email follow-up
Submit Technical Ticket
Team brainstorming new ideas
Shape the Future

Enhancement Request

Have an idea for a new feature or workflow improvement? Share it with our development team — your suggestions directly influence upcoming RVI releases.

  • Reviewed by the RVI dev team
  • Considered for future releases
  • Attach mockups or examples
  • No obligation — ideas welcome
Submit Enhancement Request
Developer writing custom code
Custom Development

Custom Code Request

Need a tailored modification to your RVI software? Describe the custom programming work needed and our team will evaluate and contact you with pricing.

  • Evaluated by senior developers
  • Pricing provided before any work begins
  • Attach specs or workflow diagrams
  • No commitment on submission
Submit Custom Code Request

Not sure which to choose?

Use this quick guide to pick the right ticket type for your situation.

Ask us first
Situation Technical Enhancement Custom Code
Something isn't working correctly
I want a new feature in a future release
I need a change specific to my business
Error messages or system crashes
Workflow improvement idea
Custom import / export / integration

May apply depending on scope

Prefer to speak with someone directly?

Our support team is available Monday – Friday, 8:00 AM – 5:00 PM CST

(318) 449-4579 support@realvisionsoftware.com Self-Help Resources