How Can We Help?

Choose how you'd like to get support — log in to the support panel, open a ticket, or help yourself with our resource library.

Customer Support Panel

Log in to the RVI support portal to view your open cases, chat with a technician, check ticket status, and access your account history.

Submit a Ticket

Choose the type of request that best fits your need and an RVI team member will follow up promptly.

Technical Support Enhancement Request Custom Code Request

Self-Help Resources

Browse our library of software downloads, how-to guides, online manuals, and video tutorials — all in one place. Enter your support password to access.

Support Password

Need the password? Contact support.

Our Support Promise

We're with you every step of the way

From day-one installation to everyday questions, the RVI support team is dedicated to keeping your document imaging system running smoothly. Every request is a priority.

Same-day response during business hours

Dedicated technicians who know RVI inside and out

Comprehensive how-to library and online manuals

Software updates, viewers, and PTF downloads

Support for IBMi, Windows, Cloud, and Mobile

Submit a Ticket (318) 449-4579

Still not sure where to start?

Give us a call or send us an email and we'll point you in the right direction.

(318) 449-4579 support@realvisionsoftware.com