Real Vision Software, Inc. ("RVI", "we", "our", or "us") operates realvisionsoftware.com and the RVI OneLook mobile app. This page explains what information we collect when you visit our website or use the app, how we use it, and your rights regarding that information. The app is covered in OneLook Mobile App below.
We collect information you provide directly when you:
We do not collect payment information, government IDs, or any sensitive personal data through this website.
Information you submit is used only to:
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Our website uses the following third-party services that may collect data independently:
Google reCAPTCHA — Our contact, demo request, and support forms use Google reCAPTCHA to prevent spam. reCAPTCHA collects hardware and software information and sends it to Google for analysis. Google's use of this data is governed by the Google Privacy Policy.
UserWay Accessibility Widget — Our site uses UserWay to provide accessibility tools. UserWay may collect anonymized usage data related to accessibility feature interactions. See the UserWay Privacy Policy for details.
Google Fonts — Our site loads fonts from Google Fonts, which may log your IP address. See Google's Privacy Policy.
YouTube — Some pages embed YouTube videos hosted by Google. If you interact with an embedded video, YouTube may set cookies and collect data per the Google Privacy Policy.
We do not use tracking cookies or advertising cookies. Our site uses only functional session cookies required for form security (CSRF protection) and support portal login. These cookies expire when you close your browser or log out.
Third-party services listed above (Google, UserWay, YouTube) may set their own cookies per their respective privacy policies.
If you subscribe to our newsletter, we will send periodic product updates and tips from Real Vision Software. Every newsletter includes an unsubscribe link. You may also unsubscribe at any time by contacting us directly.
Form submissions and newsletter subscriptions are retained only as long as necessary to fulfill the purpose for which they were collected or to comply with legal obligations. You may request deletion of your information at any time by contacting us.
We implement reasonable technical and organizational measures to protect your information, including encrypted transmission (HTTPS), security headers, and storing configuration credentials outside the web root. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
This section applies to the RVI OneLook app for Android. The app lets employees of organizations that use RVI OneLook sign in to their organization's own OneLook server to search, view, sign and scan documents.
Where your data goes. The app communicates only with the OneLook server your organization operates (the server address you enter in the app). Your sign-in, searches, documents and signatures are sent between your device and that server. Real Vision Software does not receive this information, except when you choose to send a problem report (see below). Your organization controls the data on its server under its own policies.
Information stored on your device:
Documents you view are shown inside the app and are not saved to your device's storage. All of the information above is kept in the app's private storage, is not included in device backups, and is removed when you choose Clear saved info in the app or uninstall it.
Fingerprint and face recognition are handled entirely by Android. The app is only told whether the check succeeded; it never receives or stores your fingerprint or face data.
Signatures. If you sign a document in the app, the signature image is sent to your organization's OneLook server and attached to that document. It is not kept on your device.
Camera and scanning. If you choose to scan a document, the app opens a document scanner provided by Google Play services on your device, which uses the camera only while you are scanning. You can also pick existing photos to add as pages; the app only receives the photos you choose. The scanned pages are sent to your organization's OneLook server and filed as a new document. The scan is not kept on your device after it is sent, and the app does not use the camera at any other time.
Problem reports. If you tap Report a problem, the app opens your own email app with a report addressed to RVI support. Nothing is sent until you press Send. The report contains your user ID, the server address, your phone model and Android version, the app version, your description of the problem, and the diagnostic log. You can read and edit it before sending. We use it only to resolve the problem you reported.
What the app does not do. The app does not contain advertising, analytics or tracking, does not access your location, contacts or other apps' data, does not look through your photos (it only receives photos you pick while scanning), and does not share or sell any information. To protect confidential documents, the app blocks screenshots and signs you out automatically after a period of inactivity.
Security of the connection. The app uses an encrypted (HTTPS) connection whenever your organization's server supports one. If your organization's server only offers an unencrypted (HTTP) connection, the app shows a notice on the sign-in screen; we recommend organizations enable HTTPS.
For questions about the app, contact support@realvisionsoftware.com. For questions about the documents and data on your organization's OneLook server, contact your organization.
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us and we will promptly delete it.
You have the right to:
To exercise any of these rights, contact us using the information below.
We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.
If you have questions about this privacy policy or how we handle your information, please contact us: