RVI Document Imaging Solutions          Real Vision Document Imaging Solutions

Technical Support

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Open a support request or browse your support history.
Call RVI (318) 449-4579 or email support for a User ID and Password.   
Support Panel Tutorial


Submit a Support Request
If you need to send an attachment, click here to send your Technical Support Request.
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Company Name:
Contact:
City:
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Email:
Contact Me:   by Email   by Phone
   
Describe the problem you are 
 having with your RVI Image System: 
  
     

 
Our commitment to you is to provide the highest level of technical support and problem resolution for all Real Vision customers.  All support requests (via phone or submitted online) will be processed immediately and the customer contacted the day of submission during support hours.

Submit a Custom Code Request
Our acceptance of this form does not imply an agreement that Real Vision will perform the custom programming described above. Real Vision will evaluate this request and contact you with pricing and contract information.
 
Company Name:
Contact:
City:
State:
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Email:
RVI Image System:
Version:
System i Operating System:
PC Operating System:
System i Emulation Software:
If "Other", enter here:
   
Describe your custom code need,
 be as complete as possible:
  
     

 
Thank you for your interest in Real Vision Software. This request will be evaluated immediately and an RVI representative will contact you.

Submit an Enhancement Request
Company Name:
Contact:
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State:
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Email:
RVI Image System:
System i Operating System:
PC Operating System:

Describe a feature or enhancement that you
 would like to see in our next release:

  
     

 
Thank you for your interest in Real Vision Software.


Call

RVI Technical Support

Phone: 318-449-4579
Email: Support@realvisionsoftware.com
Support Hours   ●   8:00 am to 6:00 PM CST  ●   Monday - Friday
Fax: 318-448-3033

Support will not be available:
April 14, 2017 ●  May 29, 2017 ● July 4, 2017 ● September 4, 2017
November 23-24, 2017 ● December 22, 25, 29, 2017 ● January 1, 2018



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Resources

Common Problems & Solutions,  viewers, system manuals, PTF files, newsletters and helpful support articles.
  
Login:
    
        

To obtain your login, contact RVI Tech Support.

  

 

Sencha Code Demo  for Common
 (common.zip   5/05/2017)

 RVI Common - IBM i Library Demo
(rvicommon.savf   05/05/2017)

Senchafilesforcgibin.zip
(3/8/2017)